Shipping policy

At wanyakam, we are committed to providing a reliable, efficient, and seamless shipping experience for all our customers in the United States. We understand that timely delivery is an essential part of your shopping experience, and we take every step to ensure that your orders are handled professionally and arrive safely. This Shipping & Logistics Policy outlines our procedures, delivery expectations, and customer responsibilities.

1. Order Processing

All orders are carefully reviewed and processed within 1–3 business days after confirmation. During this time, our team verifies order details, checks product availability, and securely packages your items to ensure they arrive in perfect condition.

Orders placed on weekends or public holidays will begin processing on the next business day. During high-demand periods such as holidays or special promotions, processing times may be slightly extended, but we always strive to maintain prompt handling.

2. Shipping Destination

We currently ship exclusively within the United States. Limiting our shipping area allows us to provide faster, more reliable delivery services and maintain high standards for package handling and customer satisfaction.

International shipping is not offered at this time. Any changes regarding new shipping destinations will be updated on this page.

3. Delivery Time

Once your order has been processed and shipped, you can expect delivery within 5–7 business days. Delivery times may vary depending on your location, weather conditions, or unexpected carrier delays.

We work with trusted logistics partners to ensure that your order is delivered safely and promptly. Rural or remote areas may experience slightly longer delivery times, and we recommend checking your tracking information for the most accurate updates.

4. Shipping Fees

We are pleased to provide free standard shipping on all orders within the United States. There are no hidden charges or additional fees. This policy is part of our commitment to offering a stress-free and enjoyable shopping experience.

Currently, only standard shipping is available. Any future expedited or express shipping options will display applicable fees at checkout.

5. Order Tracking

After your order has shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real time and get accurate delivery updates. If you do not receive a tracking number within 48 hours of order confirmation, please contact our customer service team for assistance.

6. Damaged or Lost Packages

If your order arrives damaged or appears tampered with, please document the condition with photos and contact us immediately. We will work to provide a replacement or issue a refund as appropriate.

In the rare event that a package is lost during transit, we will coordinate with the carrier to locate the shipment or provide a solution that ensures customer satisfaction.

7. Address Accuracy

Providing a complete and accurate shipping address is the customer’s responsibility. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information. If you notice an error in your shipping details, contact us as soon as possible so we can update your order before it ships.

8. Customer Support

Our customer service team is available to assist with any questions related to shipping, delivery times, or order tracking. You can reach us via:

  • Address: 931 Blairs Ferry Rd NE, Cedar Rapids, IA 52402, USA

    Phone: +1 (319) 382-7993

    Email: service@wanyakam.store

We strive to respond promptly and provide helpful guidance to ensure your orders arrive smoothly.

9. Policy Updates

This Shipping & Logistics Policy may be updated periodically to reflect changes in shipping procedures, carrier services, or legal requirements. Any updates will be posted on this page, with a revised “Last Updated” date. We encourage customers to review this policy regularly for the latest information.