Return policy

At wanyakam, we strive to ensure that every customer has a positive and stress-free shopping experience. We understand that sometimes a product may not meet your expectations, and for this reason, we are proud to offer a transparent and customer-friendly return and refund policy. This policy outlines your rights and our responsibilities regarding returns, exchanges, and refunds.

1. No-Fee Returns and Exchanges

We want you to shop with confidence. All eligible returns and exchanges are completely free of restocking fees or hidden charges. This means that if you are not satisfied with your purchase, you may return or exchange it without incurring additional costs beyond potential return shipping fees (explained below).

2. 30-Day Return and Exchange Window

Customers may return or exchange products within 30 days from the date of delivery. To qualify for a return or exchange:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging with all accessories, manuals, or related materials included.

  • Proof of purchase (such as your order confirmation or receipt) is required.

This 30-day period is designed to provide you with sufficient time to evaluate your purchase and ensure it meets your needs.

3. Eligible and Non-Eligible Items

  • Eligible Items: Most products purchased from our store qualify for return or exchange within the stated timeframe.

  • Non-Eligible Items: Certain items may not be returnable due to hygiene, safety, or customization reasons (for example, perishable goods, personalized items, or products marked as final sale). Any exceptions will be clearly stated on the product page at the time of purchase.

4. Shipping Costs for Returns and Exchanges

  • If the return is due to an error on our part (such as receiving the wrong item or a defective product), we will cover the return shipping costs.

  • If the return is due to customer preference (such as a change of mind or incorrect size choice), the customer is responsible for the return shipping cost.

  • In both cases, we will provide clear instructions on how to return the product, including the return address and recommended shipping methods.

We strongly encourage customers to use a trackable shipping service or purchase shipping insurance when sending items back, as we cannot guarantee that we will receive your returned product without proof of delivery.

5. Refund Process

Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund. If approved, your refund will be processed promptly, and the credit will automatically be applied to your original payment method (PayPal, Visa, or Mastercard).

  • Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

  • If you have not received your refund within this period, please check with your bank or credit card company, as processing times may vary.

6. Exchange Process

If you prefer to exchange your item instead of receiving a refund, we are happy to assist. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a full refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide a replacement at no additional cost, or issue a full refund if a replacement is not available.

8. How to Initiate a Return or Exchange

To begin a return or exchange, please contact our customer service team. Provide your order number, details of the product, and the reason for return. Our team will provide you with return instructions, including the shipping address.

9. Contact Information

We are here to help with any questions regarding returns, exchanges, or refunds. You can reach us through the following channels:

  • Address: 931 Blairs Ferry Rd NE, Cedar Rapids, IA 52402, USA

    Phone: +1 (319) 382-7993

    Email: service@wanyakam.store

    Our support team is available during regular business hours and will respond to your inquiries as quickly as possible.

10. Policy Updates

We may revise this Return & Refund Policy from time to time to reflect changes in our operations, legal requirements, or customer feedback. Any updates will be posted on this page with a revised “Last Updated” date.